Frequently asked questions

Purchasing Steps:
First, use the "Add to Cart" function to add your favorite products to the digital shopping basket, and then complete the transaction through the checkout portal on the cart page.
Safeguarding Financial Data:
Your payment information is comprehensively protected by our PCI-compliant systems, monitored by dedicated digital security professionals.
Length of Order Processing:
Within three business days of successful order verification, you will receive a shipping notification via email.
Package Traceability:
Each transaction automatically generates a traceable shipping code, visible after the purchase is made.
Structure of Delivery Fees:
Delivery expenses are determined by variables including geographical location, and the final fee is confirmed upon entering the address during checkout.
Shipping Multiple Items:
Normally, different items will be shipped separately unless they are specially merged.
Return Policy Specifics:
You can enjoy hassle-free returns, with a full refund available within 30 days, or a credit option that lasts up to six months. Refund times are usually within 10 business days after the returned goods are received, depending on operational volumes.
Promotional Gift Policy:
If the remaining products no longer meet the promotional requirements, free gifts need to be returned. Retaining unqualified gifts will result in either a deduction of their value from the refund or separate billing.
Adjusting Orders:
Submitted purchases cannot be altered, but unused items are eligible for a full price refund (minus delivery charges).
Additional Assistance:
For operational queries, check out our detailed FAQ repository or contact clementine854886@hotmail.com for prompt solutions.